Refund policy

Last updated: November 1, 2026

ZEGABAR products are made to order. We want every order to arrive correctly and in excellent condition.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, has a manufacturing defect, or is not the item you ordered, contact us within 30 calendar days of delivery at support@zegabar.com .

Include your order number and clear photos or video showing the item, the problem, and the packaging when relevant.

After review, eligible claims will receive a replacement at no additional cost or a refund. You normally will not need to return a damaged or defective item, although we may request additional evidence to verify the issue.

CHANGE-OF-MIND RETURNS AND EXCHANGES

Because every case is produced specifically after it is ordered, we do not accept returns or exchanges for:

• Change of mind
• Selecting the wrong phone model
• Selecting the wrong finish or color
• Other incorrect customer selections

Please confirm your phone model and selected options before completing checkout.

CANCELLATIONS AND ORDER CHANGES

Contact us as soon as possible if you need to cancel or modify an order. We will try to help if production has not started, but cancellations or changes cannot be guaranteed once an order has entered production.

REFUNDS

Approved refunds are issued to the original payment method. Processing time after approval depends on your bank or payment provider and may take several business days.

SHIPPING ISSUES

For delayed, lost, or unsuccessfully delivered orders, please review our Shipping Policy and contact us promptly.

Orders returned or lost because an incorrect or incomplete address was provided may not qualify for a free replacement or full refund.

CONTACT US

Email support@zegabar.com with your order number and a brief description of the issue.

This policy does not limit any rights you may have under applicable consumer-protection law.