Shipping policy

Last updated: November 1, 2026

Every ZEGABAR phone case is made to order. Please review the timelines below before placing your order.

ORDER PROCESSING

Most orders are produced and prepared for shipment within 2–7 business days.

Production may take longer during holidays, high-volume periods, product-availability interruptions, or when an item must be reprinted to meet quality standards.

ESTIMATED DELIVERY

Delivery time begins after production is complete.

• Standard shipping within the United States generally takes 2–5 business days.
• International delivery generally takes 10–30 business days.

These delivery times are estimates, not guarantees. Carrier delays, weather, customs processing, regional disruptions, and other circumstances outside our control may affect arrival.

TRACKING

When your order ships, you will receive a confirmation email containing tracking information when tracking is available.

Tracking scans can take up to 48 hours to appear after the shipping confirmation is issued.

ADDRESS CHANGES

Please check your shipping address carefully before completing checkout.

Contact us immediately if a correction is needed. Once an order has entered production or shipped, we may be unable to change its delivery address.

Additional production or shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

INTERNATIONAL ORDERS

International shipments may be subject to customs duties, import taxes, or local handling fees.

Unless these charges are collected during checkout, they are the customer’s responsibility.

DELAYED OR MISSING ORDERS

If your package is delayed:

  1. Review the tracking information.

  2. Contact the carrier or local post office.

  3. Check whether the package was left with a neighbor, reception desk, secure location, or parcel locker.

If the package still cannot be located, email support@zegabar.com with your order number. We will investigate the shipment with our fulfillment partner and provide the available resolution.

For domestic United States orders that have not arrived within 30 calendar days, or international orders that have not arrived within 45 calendar days, please contact us within seven days after that period so we can preserve eligibility for a replacement or refund review.

CONTACT US

For shipping assistance, email support@zegabar.com and include your order number.